Case Studies


“The support provided by the customer and technical team was excellent. It is clear that London & Zurich are a company that focuses on the integrity of their service throughout all departments.”

Mark Prendergast, Co-Owner & Finance Director

An integrated Direct Debit solution for a highly-regarded care agency.

Caretree is a family-owned domiciliary care agency that provides care to elderly people in their own home, saving them the disruption of moving to a residential or nursing home. Offering a range of services including dementia care, rehabilitation support and assistance with housework, the company was the first care agency in the Oxfordshire area to be given a rating of ‘Outstanding’ by the Care Quality Commission.

“Our core value as a business is to give a level of care that we would wish to receive,” says Mark Prendergast, co-owner and finance director of Caretree. “We are aware that the care industry has a bad reputation for business owners investing purely for profit, which in turn affects the level of care provided. That’s why, at Caretree, our primary focus is on providing the very highest standard of care and support.”

The need for secure payments

Given its commitment to quality, it makes sense for Caretree to give clients access to a secure payment option via London & Zurich’s Direct Debit solution. Caretree’s client base includes local authorities, government bodies and private clients, with about 50% of the latter currently making payments by Direct Debit.

As Mark explains, it was the flexibility and bespoke nature of London & Zurich’s service that ultimately set us apart from other providers. “We were aware that there are many cheaper competitors within the Direct Debit space; however, upon closer examination, we realised we wanted a provider that could provide the integration we requested,” he says. “This integration is essential to providing true end-to-end processing of financial data – confidence would immediately be lost in our quality approach if an error occurred as a result of us manually entering invoice amounts.”

It’s clear that Caretree have felt the benefit of London & Zurich’s Direct Debit service. Not only has it given the agency’s clients more choice when it comes to payment, but the secure nature of our service means all confidential data has been safely and effectively maintained. “The friendly team at London & Zurich are always on hand to help,” adds Mark.

Payment solutions for care businesses

At London & Zurich, we work closely with numerous businesses in the care sector, providing tailored Direct Debit services that cater to the unique requirements of each client. As well as a fair and flexible pricing model that suits the budget of any business, we also pride ourselves on a personable approach that doesn’t involve online chatbots. With London & Zurich, you’ll be assigned your own account manager who will be available for advice and support whenever you need it.

To find out more about our Direct Debit service and how it could help your business, please don’t hesitate to get in touch with our dedicated team.

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