Case Studies

ICPA

We were impressed by the relatively smooth transition, it was much more user-friendly, making it easier to check the status of individual Direct Debits regularly, produce reports and set up different payment types.

Michael Wilson, ICPA Marketing and Business Development Manager

Streamlining member payments with a user-friendly Direct Debit solution

ICPA was set up in 2001 to support accountants based in the UK. Providing help, guidance and benefits to its members, ICPA has a technical helpline offering advice on accountancy issues and has fostered excellent relationships with a range of commercial businesses. As of January 2019, there were 1,200 accountancy practices registered as members of ICPA.

Persistent Payment Headaches

Prior to working with London & Zurich, ICPA had difficulties with the time-consuming format of another client payment system, which required it to fill in a series of forms for various transaction types before faxing the information across.

The organisation found that setting up, cancelling and adjusting collections was an unnecessarily complicated process while arranging a one-off payment was equally difficult. Obtaining feedback regarding Direct Debit payments or cancellations was particularly frustrating, requiring staff to log onto a website and download individual reports.

With many of the benefits of ICPA membership provided by third parties, who are paid by ICPA, it is essential that monthly membership payments are received on time. And that’s where London & Zurich has helped.

A Simple and Secure Direct Debit service

Having found the previous system unnecessarily long-winded, ICPA was looking for a Direct Debit system that was easy to navigate. After speaking to the team at London & Zurich, it was satisfied that our simple system would suit its needs. “We were impressed by the relatively smooth transition,” says Michael Wilson, ICPA’s Marketing and Business Development Manager. “It was much more user-friendly, making it easier to check the status of individual Direct Debits regularly, produce reports and set up different payment types.”

Control over incoming payments was a key requirement for ICPA, and London & Zurich’s simplified process had an instant impact on its business, allowing staff to oversee all Direct Debit payments quickly and easily. “It has helped make our payments system more streamlined, and allowed us to have more control over Direct Debits,” adds Michael.

London & Zurich’s Direct Debit service is ideal for companies like ICPA, offering increased control over payment collections and making it easier to efficiently manage cash flow. Our simple, secure system means you don’t have to waste time chasing outstanding payments, allowing you to spend that time improving your business. The intuitive layout of our system allows you to enter and view customer details with a minimum of fuss.

Our professional team works closely with clients to provide bespoke solutions to their Direct Debit service requirements. Please don’t hesitate to get in touch to find out how we can help your business.

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