Making sure you getting the most from our services

Existing Customers

You may have been with us for 10 months or 10 years, but our commitment to providing an excellent, bespoke service never changes. Payment technology is constantly developing and we are always making improvements to our systems.

We have recently added a few new features that could help your business further. Please contact our sales team to learn more about our Faster Payments Module, online sign-up and integration with Xero. There will always be a specific advisor on hand you can speak to about all our current and future developments.

Do you also know we’ve gone to market with credit and debit card payments?

How we work with you

Consultancy and training

Almost as important as streamlining your customer payments is making sure you and your staff are familiar with our software, APIs and the central reporting suite. Are there any tricks or functions that you might have missed? Talk to us about demonstrations and training so you can get the most out of our cutting-edge payment technologies.

Sharing the knowledge

Take a look through our guides and blogs section to learn about the latest developments. We are consistently updating and adding to the guides so that you can get the most out of what we do and understand the wider picture when it comes to Direct Debit and card payments.

Keeping you up to date

Our monthly newsletter contains details of partner offers, tips for using our systems, improved features, industry developments, client success stories and more. Sign up by using the form below and we’ll make sure you don’t miss out.

Here to answer your questions

If you have a question or comment about our services, feel free to call us on the number at the top of the page, or email us at and one of our friendly team will respond as soon as possible. If you think we’ve missed anything in our FAQs, we’d like to know!

Grow your business with our referral scheme

Does your business deal with clients who also have multiple customers all making regular payments to them? Have you seen how our services have transformed your business, and think your clients would benefit too?

Partnering with London & Zurich places you firmly at the centre of your clients’ payments and collections, positioning you as a key facilitator in improving their business.

Being able to offer your clients access to our banking network, payment solutions expertise, cutting-edge technology, Bacs knowledge and more could improve your client trust, customer retention and your reputation, all of which are a valuable assets in the growth of your business.

In return, you’ll be valued for your consultative approach, see an improved payment process between you and your clients, and of course we offer a reward.

Talk to one of our team to find out more about the benefits of joining our referral scheme.

Frequently Asked Questions

Yes, you are able to add extra users, each with their own login details and passwords, and tailor their access according to their roles. Accounting staff could see only the reporting, whereas sales staff would access the virtual terminal to add new customers to the system, and your business partners could have as much access as yourself.
We now offer this service to all our new and existing customers, so you are able to match the right payment channel to your service or product. Our payment gateway ensures you can handle people paying online, by phone, in app, or face to face using chip & pin or contactless terminals, and you’ll be able to monitor and analyse all payments through our comprehensive omnichannel reporting suite.
If you have changed office address, email address, phone numbers, etc, then the person listed as the primary contact at your organisation should email us with the details of the changes. We can only accept emails of changes from the registered primary contact that we have on our system.
Our security measures ensure all your data and transactions will be safe - we operate a secure portal, firewall, segregation of SUNs and funds, UK-based dual-located servers, and our systems are certified PCI:DSS Level 1 compliant. Of course, there are also the precautions at our offices: intruder detection and prevention systems, CCTV, no entry to our offices without a photo ID, and a clear desk policy to completely prevent any physical data breach.
Our system incorporates a comprehensive fraud monitoring system, country-blocking and card-blocking technologies to ensure safeguards are in place for all transactions through your accounts. We can also integrate with third-party fraud prevention solutions for greater peace of mind.

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