Our virtual terminal delivers a fast and reliable omnichannel solution for you to see all your customer payments, whichever channel they were made through, enabling you to better understand your customer trends and spends.
You might have different acquirers for debit and credit card payments, and are juggling multiple support contracts and supplier relationships. Whether your customers are paying online, in app, by phone, or face to face, our virtual platform connects to a comprehensive list of acquirers, alternative payment methods and ecommerce connectors, removing the complexity with one integrated point of contact.
Fulfilling our obligations
We share many of the same concerns you do. Facilitating credit and debit card payments requires us to meet standards, both ethical and legal, and we take our responsibilities seriously.
Our systems and infrastructure prioritise security at every level, both digital and physical, and we operate secured, ring-fenced client accounts. All data is stored on servers only in UK, with backup systems in a different location to prevent any kind of failure, breach or damage affecting your debit and credit card collections.
We also have precautions at our premises to prevent any security breaches. Intruder detection and prevention systems have been installed, including CCTV, and nobody can enter our offices without a photo ID. We also operate a clear desk policy to completely close the loop on any kind of physical breach.
We are FCA-regulated and subject to the Bacs Approved Bureau Scheme, so we undergo a regular inspection process to ensure we meet all professional standards set out by the government and official industry bodies.
A key feature of our solution is resilient high availability, so, should a service fail, an alternate service instance will take over. Our infrastructure will scale automatically (within bounds) to deal with peaks in customer demand, and our service uptime SLA is minimum 99.99%.
We are an independent gateway and Acquirer agnostic, meaning whichever bank you are with and whichever payment processor your customer is using, we are able to handle the transaction across our limitless network.
Customised service and personal approach
No two businesses are exactly alike, and we pride ourselves in tailoring our systems and to work in the best possible way for your company. Unlike our competitors, we encourage personal contact and enjoy discussing your situation by phone so you get the most out of our customer service.
Frequently Asked Questions
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London & Zurich support businesses across a number of sectors.
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Serious about security
We take our responsibility of our client's security very seriously, and make it our top priority.