Direct Debit Software: 6 key features that your business needs

In today’s digital world, collecting payments from your customers is easier than ever.

Direct Debit software helps thousands of businesses across the UK to streamline payment processes, gain more visibility and control of their cash flow, and make financial operations more efficient.

But with so many choices available it can be hard to choose the right Direct Debit software for your business goals. To make things simpler, in this article we’ll look at the important things your business should look for when shopping around for Direct Debit software.


1. User-Friendly Design

Often the simplest solution is the best. Software with a complex interface and unnecessary features takes a long time to navigate and obscures vital information. More complexity means that users take longer to learn the software and slows down the rate of adoption. It also increases the chance of human error during data entry and processing.

All of this can lead to businesses struggling to adapt to their new software, and sometimes switching products soon after purchasing- starting the whole process over again and costing precious time.

This is why simple and effective Direct Debit software, focusing on core functionality and ease of use, is so important. A simple design will minimise the margin of error, make accessing data easier and give your staff a great user experience. A simple design means quicker adoption and less confusion, saving a lot of time in the long run.

It’s a good idea to request a 1-to-1 product demo before committing to a long-term contract – take the opportunity to explore the software and assess whether it’s compatible with your business needs. Your Direct Debit software should be user-friendly and intuitive, easy to setup, and simple to manage. So make sure you choose the right option from the start.


2. Automatic processes

Automation is a game-changer for businesses that want more efficiency. The right Direct Debit software should automate manual tasks such as payment processing, customer notifications, and reporting. This will reduce your workload, speed up your financial operations, and work with 100% accuracy so you can leave it to run without intervention.

All you should need to do is get a Direct Debit mandate set up, choose a payment collection date, and let the payments come in. Here are the types of automation you should look for:


Automatic payment collection:

The main advantage of Direct Debit software is that it lets your business set up a payment quickly and leave it run without the need for manual involvement. By connecting to the Bacs network, Direct Debit software collects payments directly from your customers’ accounts and deposits them directly into yours. And when you have changes to make, the software should help you easily make a change to multiple users at once.

Your customers may also want the flexibility to choose their payment dates before they sign up to a Direct Debit payment collection. For this reason, it’s important to choose Direct Debit software that supports various payment frequencies, including one-time and recurring payments.


Automatic reconciliation and reports

Failed payments can pose challenges for the finance team. With some Direct Debit software, you might only discover failed payments or cancelled mandates after manually checking your bank statement. However, choosing Direct Debit software with automatic reporting will give you real-time updates if any payments fail, so you can immediately address the problem.

Your Direct Debit software should also allow you to access reports on other data from the Bacs network, such as:

  • A customer has cancelled their Direct Debit
  • A Direct Debit mandate was set up incorrectly
  • A customer has disputed a Direct Debit payment
  • A customers bank account has closed

These reports will make it much easier to analyse payment history, identify trends, and make informed choices to optimise your Direct Debit strategy, so make sure your Direct Debit software is able to report on the data you need.


Automatic customer communications:

Under the Direct Debit scheme rules, businesses must accurately inform their Direct Debit customers about their payments, or else risk those payments being refunded. For example, you will need to update a customer any time there is a change to the amount, date or frequency of their Direct Debit payment. This must be sent 10 days in advance of their account being debited, and you’ll need to keep records of these communications in case of any future dispute.

Your Direct Debit software should automate this time-consuming task, with personalised communications that are sent as soon as you make a change in your software. Your software should also  automate your Advance Notice communications and inform your customers about cancellations or payment failures.

Not only will automatic communications save you time, they will also give you peace of mind that your business is meeting the Direct Debit scheme rules and always has the records to prove it.


3. Paper-based or paperless mandates

Depending on your business needs, you may want to choose Direct Debit software that gives you multiple options for setting up Direct Debit mandates with your customers. Some software will come with either a paper-based option where you manually input data into your system, or a or paperless setup that lets your customers complete a mandate online. But you may need access to both, so it’s important to find software that gives you the freedom of choice.


4. Accurate customer records

Direct Debit software is more than just a basic customer list – it’s a complete client accounting system that lets you see each customer’s balances in real time. This saves your accounts team time and lowers the chances of mistakes, while also making your cash flow more predictable.

You can keep track of personal info, see a customer’s full payment history, add new payments or accounts, and search using their name, postcode, or account info. You can even pause a customer’s payments or restart them when needed.

The balances change automatically as payments come in, so you’ll know exactly who owes what and when. This is extremely useful for planning your cash flow. This simple way of keeping track makes managing customer records much, much easier.


5. Security and compliance

When purchasing direct debit software, it’s crucial to look for security features that will safeguard sensitive financial and personal information and protect your business. Some important security features to look for include:

  • SSL/TLS encryption
  • User Authentication
  • Role-Based Access Control
  • Data Privacy and Compliance
  • Audit Trail Logs
  • Firewall and Intrusion Detection
  • Regular Updates and Patches
  • Secure APIs
  • Secure Payment Gateway Integration
  • Data Backup and Recovery
  • Vendor Security Practices
  • Regular Vulnerability Testing


6. Scalability and pricing

As your business gets bigger, your needs will change. You’ll need software that can handle more work and accommodate larger transaction volumes while you expand and take on more customers paying by Direct Debit. Scalable software will ensure that your payment processes are efficient as your business flourishes, so make sure to select software that can handle increased demands without compromising performance.

Another thing that will grow alongside your business is the cost of processing your Direct Debit payments. Some software providers will charge more as your Direct Debit volumes increase. However, some providers will do the opposite and offer a more competitive price, so that you aren’t punished for your success.

When choosing your software, be sure to evaluate the pricing model carefully, and consider any setup fees, transaction costs, and additional charges. Some extra features may come at a large price, so make sure that the software’s value aligns with your budget and anticipated ROI.



Selecting the right direct debit software is a strategic decision that can greatly impact your business’s financial operations. By considering ease of use, automation, flexibility, accuracy, scalability, and perhaps most importantly the pricing, you can make an informed choice that will benefit business for years to come.


London and Zurich Direct Debit Software

Manage your payments effortlessly with our user-friendly Direct Debit software. Our system lets you seamlessly automate payment processing, reporting, and customer communication – saving valuable time for your team. We guarantee a competitive up-front price that rewards success as your business grows.

Thousands of businesses choose London and Zurich, processing millions of transactions every day. If you’re ready to start your Direct Debit journey, click here.

Monthly Guides

Delivered to your inbox

    Sign up to London & Zurich to receive updates. You can unsubscribe at any point.