For superior software and customer service
You might have many reasons to switch from your current Direct Debit company, or to go from managing your own Direct Debits to working with a service provider. Whatever your situation, we are here to help.
You might have moved your banking and loans facilities to another bank, and therefore lost bank sponsorship for your SUN. Or you may have frustrations with your current service: is their software awkward to use? Can’t they provide online Direct Debits, or a branded solution? Or is their customer service function not willing or able to walk you through problems, queries and solutions?
Talking to us could change this. Give our friendly and informed sales team a call to find out what we can do for you and how we can take the pain out of customer payment collection.
The service to suit your business
Our Direct Debit services fall into two simple categories: ‘Bureau’ for companies who have their own SUN, and ‘Managed’ for those who do not.
If you have your own SUN, then your customer or client Direct Debits can still be transferred direct to your bank account. The difference to you will be in added efficiency and convenience.
With our improved software, flexible APIs and excellent platform functionality, you will find the process of entering and administering Direct Debits to be smoother and more straightforward than your previous experience. And you’ll be able to speak to a member of our customer service team whenever you have a query or an issue, instead of being on your own with the bank.
If you do not have your own SUN then we obtain one through our own sponsor bank, which we use in association with your account and handle all your Direct Debit transactions on your behalf, in effect acting as your sponsor. The funds from your customer payments will be first transferred into our bank account, and we will then turn them around to you as fast as possible.
Again, not only will you benefit from better software and great platform functionality, as well as our attentive customer service and competitive pricing; we have worked hard on our systems to make your migration to us is as smooth as possible.
And in each case, you will have access to our secure online portal 24 hours a day, 7 days a week, so you will never lose touch with your collections.
The sign-up process
Some Direct Debit companies will say they can get you up and running in 24 hours, but this may not be the whole story. The sign-up process is not something that can be done purely online; we need to get to know your business, understand your requirements and handle the appropriate paperwork behind the scenes, making sure that everything will function as you need it to.
As a leader in the Direct Debit and payment gateway field, we take our services and duties very seriously, following FCA regulations and due diligence. For the sign-up to be handled correctly, we advise our clients to allow 1-3 weeks from your initial payment. Managing your customer payments and their experience with your business is critical to your success, so it’s important to get it right first time.
Forming closer relationships around Direct Debit
London & Zurich is a service-led business, where expert help to guide you through the processes, technicalities and rare problems can make all the difference to you and your organisation. Our role is to enable you to look after the core of your business rather than chase late payments and deal with effects of shortfalls in your cash flow.
We like to talk on the phone, and believe our personal approach builds closer and more enduring relationships with all our clients. We don’t hide behind website chat bots, or make you do extra work with online forms. We believe being on-hand to speak about any issue will save both you and us time and stress, and lead to a faster, more satisfying solution.
And, of course, we are FCA regulated, Bacs accredited, bank sponsored, UK-based, and as an established business we have been successfully helping hundreds of clients for many years.
We have the experience, expertise and backing to offer some of the best customer payment solutions on the market, and the integrity and ethics to provide you with a first-class customer service to match.
Give us a call today, and our sales team will walk you through the benefits of working together.
Discover more about us
We have two decades of industry experience and expertise, allowing us to support all your business needs.
Find out how we transformed our clients’ payment collections and cash flow.
Learn how we help your systems interface with our platform.
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