Case Studies


“When we came across London & Zurich, it was clear they had a great reputation for providing Direct Debit services to many businesses.”

Ben Speare, Director at Gatherwell.

Simple and cost-effective Direct Debit payments for an innovative online lottery platform 

Gatherwell helps charities, schools and local community groups create lotteries and raise funds for important and innovative causes in their neighbourhoods. As an external lottery manager (ELM), the company aims to make fundraising easy, priding itself on a transparent and ethical approach which saw it named Lottery Operator of the Year 2019 by The Lotteries Council. 

Managing Multiple Payments 

Given the nature of its business, Gatherwell requires a simple, traceable and cost-effective way to collect high-volume, low-value payments from its clients. That’s why the company decided early on that Direct Debit would be the most appropriate payment solution.

“Direct Debit provides greater control over the timing of funds credited to our accounts; we know when an account will be credited and when funds will be cleared ” explains Ben Speare, Director at Gatherwell. “Once a Direct Debit is set up, payment is automatic, saving us the time and money involved in sending reminders and pursuing payment. Online record-keeping provides us with the means to monitor and control our payments efficiently.” 

Gatherwell has been using London & Zurich’s dedicated Direct Direct solution since 2016.  “We spent some time researching which Direct Debit providers would be suitable for Gatherwell,” says Ben. “When we came across London & Zurich, it was clear they had a great reputation for providing Direct Debit services to many businesses.”  

A Personal Approach 

At London & Zurich, we pride ourselves on providing payment solutions that are tailored to the specific needs of clients. This personal approach was one of the reasons Gatherwell selected London & Zurich as its preferred Direct Debit partner. “Our initial communication with London & Zurich was very positive,” says Ben. “They understood our requirements, and we knew we would be able to work together to find a solution that worked for us.” 

Because Gatherwell is an online business, it needed a strong API that it could access 24/7, combined with competitive pricing. Since switching to London & Zurich, the company has felt the benefits of our fair, transparent pricing model. “It has reduced our fees substantially. As a small business it is so important to keep overheads to an absolute minimum.”

Ben says he would have no hesitation recommending London & Zurich to any business seeking a reliable Direct Debit solution. “It’s more than price that defines a good supplier; it’s the team you deal with on a day-to-day basis,” he says.  “Everyone at London & Zurich, without exception, has been fantastic. The confidence we have in the support, account management and stability have ensured London & Zurich remains our preferred supplier.”

Let Us Help Your Business 

At London & Zurich, our secure and cost-efficient payment services are ideal for online businesses that collect recurring payments from clients. Call us today on 0121 234 7999 to find out how Direct Debit could help drive your company forward. 

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