Manage payments and transform cash flow

New to Direct Debit

Direct Debit is a way for you to receive regular payments from your clients or customers simply and efficiently, saving both you and them time and hassle. You won’t need to chase a late payment ever again.

If you want control over your regular payment collections, and therefore your cash flow, then Direct Debit is the answer. It gives you the ability, with your customer’s permission, to access their bank account and collect the amount due on the date when it should be paid.

You’ll be able to get on with what you do best – running your business and providing your service – knowing that payments will arrive exactly when they should.

How we work with you?

Customer service is a big priority for us. We’re bucking the trend for chat-bots and online forms, and our sales and support teams are always at the other end of a phone during office hours. We know that a personal approach leads to closer relationships and better outcomes.

We have designed our services to take the hassle out of Direct Debit management. Customers can instruct a Direct Debit via an online form, over the phone, using a mobile app or even traditional paper methods.

In turn, you can manage your transactions through our secure online portal, file uploads or an API. We can create profiles on our system for every customer, each with their own unique reference number, so you can easily track their payments.

Then you only need to add the collection details and the Direct Debit is set up, ready to start processing as agreed. You’ll have access to the secure online portal 24/7, so you will never lose touch with your collections.

All new clients get online training in how to use the system and how to make the most of the scheme. A member of our support team will walk you through the entire process and answer any questions you might have.

We want to help you to find clarity and reliability with your revenue – give us a call or drop us a line and we’ll be happy to set up a meeting.

Frequently Asked Questions

If you already have a SUN, then payments are instantaneous, direct to your bank account. If we are managing your transactions with a SUN through our system then the money will be in your account after two days. We have led the field in reducing processing time.
Yes, the beauty of the system is that if you need to adjust payment amounts then it is easy and straightforward to do so through our online portal. For example, if you had a customer recently sign up for a course, you might take a larger initial payment to cover registration, and then a series of smaller monthly payments. Or if you run a spa, monthly debit payments might vary according to what they had spent on account at the bar or on added extras.
We are one of the few companies willing and able to facilitate Direct Debits of over £3,000. If you need to set up regular large transactions, then please contact our friendly and helpful support team who will walk you through the process and make sure you don’t have any problems.
If you have been turned down for a SUN, or found the application process too exhaustive and slow, we can arrange a SUN for you to use. It means that we are in effect sponsoring you rather than a bank, and monies must go through our account before being transferred to yours, but this will enable you to take Direct Debit payments for the convenience of your customers and your cash flow.
Yes, our offices and all our servers are based in UK locations, covered by UK regulations and compliant with the highest levels of security.
Yes, as we provide a bespoke service, we can also make sure that the transactions with your business are branded with the name of your business, not your payment service provider.

We’re here to transform the way you take payments, making all your transactions easier both for you and for your customers.

To get set up with us, feel free to call our support team on the number at the top of the page, or alternatively complete the form on our Sign-up page to get the ball rolling.

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