Direct Debit Collections for Charities

Overview

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The charitable giving sector is more competitive than ever, and the biggest challenge is to stand out from the crowd. We can help you streamline payments for your donors and take the hassle out of giving to a good cause.

Whether you’re setting up regular, annual or one-off donations by phone, face-to-face or through online forms, we can bring faster collections and improved cash flow. We can offer favourable rates to registered charities and provide hands-on training for your teams so you can get the most out of our online platform and easy donor sign-up process.

How We Work With You

We understand most charity work operates on a voluntary basis, and your organisation relies on the goodwill of people giving up their time to help.

We want to make it easy for your staff to register new donors and will equip them with training and scripts to make the signing-up process as simple as possible. We’ll also give you complete training in our system and, as with all our customers, our full support team will be available 9-5.

Donors may sometimes want to stop their regular payments for any number of reasons. Instead of completely dropping them, our system lets you stop their payments but still keep the authority to collect, making it much easier for you and them when they can donate again.

We know that the business of collections is not one size fits all. Most of your donations might be regular and recurring, but you might take larger donations annually, add membership charges or merchandise sales, or there might be surges of one-off payments around particular campaigns. You could have combined office and street teams of 10 or 10,000. Whatever your situation, we’re here to help.

Favourable rate

We acknowledge our corporate and social responsibilities. We offer free training and have tailored our charges to charitable causes accordingly.

Easy sign-up

Signing up a donor to your charity should be as easy as possible. We’ll walk you through every step of our simple, straightforward process.

Payment holidays

The last thing you want is to lose a regular donor. If people need to stop payments, our system makes it easy for them to return later.

Tailored systems

No two organisations are alike, and we will make sure our software and facilities fit perfectly with your systems and suit your needs.

With more and more charities competing for our donations, it's important for charities to make it as easy as possible for businesses to donate. Direct Debit and card payment systems can make charitable giving a stress-free exercise for supporters and staff.

Sam Pollard — London & Zurich

Easier than ever

Setting up payment services through London & Zurich means that, as well as receiving donations in a fast and timely manner, you can enjoy all the other benefits of our service.

All your transactions and data will be safe thanks to our security measures – we operate a secure portal, firewall, segregation of SUNs and funds, UK-based dual-located servers, and physical office precautions.

We are a Bacs Approved Bureau, FCA accredited, and are consultants at the Bacs affiliates meetings. We are happy to be involved in decision making and policy development in the payment gateway industry, and accordingly we take our obligations very seriously.

Your questions, problems and concerns really matter to us, and we place a great deal of stock in our personal approach to customer service. The smooth running of your payment collections is our top priority, and we welcome your feedback. Building great relationships with our clients is important to us, and we’re always at the end of the phone.

It’s never been easier to set up with London & Zurich. Talk to our friendly support team today and let us know what you need.