Health & Leisure

Payments in the leisure sector can encompass recurring membership fees, extras at the bar or salon, and one-off payments for merchandise, events or consultations. Accepting card payments and Direct Debits makes the process that much easier.

Your business is all about customer service and experience, and so is ours. We have huge expertise in this industry and understand the nuances of working with gyms, salons and spas, and how you need to manage memberships. We know the pain points and challenges of moving payments, and make it so you don’t have to.

How We Work With You

Sometimes a customer’s account will not be able to fulfil your request for funds and you’ll get a ‘refer to sender notice’. But the payment is not necessarily dead – we can set up an automatic re-try on the collection for two weeks later with a minimum of hassle, so you don’t go through the pain of moving payments.

This is an extension of our customer-centric philosophy; other providers have been known to resort to aggressive debt-recovery measures if a Direct Debit is not fulfilled, but we would rather give you control over your relationship with your members. You know them better than we do. It often works best to find a solution and keep a member on board than cut them loose to spread ill-will about your service.

Our comprehensive reporting suite integrates into leading platforms and software providers in this sector, making it possible to manage all of your turnover in one place. We want to ensure that our system not only streamlines your payments and collections, but also gives you greater control. We understand the space and we fit differently, more collaboratively, and our support teams will always be on hand to help.

Setting up Direct Debit and card payment services through London & Zurich means, as well as receiving monies quickly and on time, you enjoy all the other benefits of our service.

Our security measures ensure all your data and transactions will be safe – we operate a secure portal, firewall, segregation of SUNs and funds, UK-based dual-located servers, and our systems are certified PCI:DSS Level 1 compliant. Of course, there are also the precautions at our offices: intruder detection and prevention systems, CCTV, no entry to our offices without a photo ID, and a clear desk policy to completely prevent any physical data breach.

We are a Bacs Approved Bureau and FCA accredited, and as leaders in the payment gateway industry we take our obligations very seriously. We are consultants at the Bacs affiliates meetings and are happy to be involved in decision making and policy development in our sector.

The smooth running of your payment collections is our priority, and your questions and problems matter to us. We place a great deal of importance on our personal approach to customer service and problem solving, and welcome your feedback. We like to build great relationships with our clients and our team will always be at the end of the phone.

It’s never been easier to set up with London & Zurich. Talk to our friendly support team today and let us know what you need.