Transform your customer experience

SMS Messaging

London & Zurich are now offering customers the ability to send SMS messages to your customers as part of your direct debit collections process.

SMS alerts are sent to customer contacts to inform them that a direct debit payment will be taken within the next 3 days. This enables them to ensure the appropriate funds are available, avoiding failed payments and providing your business with improved collections.

With 90%+ read rates, SMS messaging is one of the easiest and most effective ways to stay in touch with your prospects and customers.

 

Build stronger connections with your customers

Efficient

Easy and efficient to sent, SMS messaging provides a method of reaching thousands of customers in a matter of minutes.

Manageable

Simple to set up and manage, our SMS service is perfect for all companies no matter the size or industry.

Effective

Staking up on cost, reach and results, SMS is the top method of communicating with your customers.

Top benefits of using SMS messaging:

Enhanced communication

Improve customer service and satisfaction with bespoke targeted messaging

Reliability

Engage directly with your customers avoiding spam and junk email filters

More messages read

90% of SMS messages opened compared to 20% of emails means your messages get read

Better conversion rates

45% SMS responses versus 6% for email improves DD reinstatement rates on failures

Speed and Simplicity

Easy set-up automated messages save time and improve efficiencies

Cost effective

Reach out to thousands of customers in a few easy steps and only pay for texts sent

Frequently Asked Questions

01
2 days prior to the payment being collected from customer’s bank account they will receive the text.
02
The text messages are sent 2 days prior to the collection to the customer. Therefore, the SMS charges will be applied on the day of the collections and will be shown in your next month’s bill.
03
If there is a phone number in our system and a payment is due, the text message will be sent. To ensure a text message is not sent to particular customers, you will need to ensure the phone number is removed from our system.
04
After logging into the L&Z portal, click on ‘Direct Debits’ in the top menu. An option for ‘SMS’ will be listed. Once you have selected 'SMS, click ‘Pre-collection notification SMS’. You will see reference numbers for all customers that SMS were sent to and the status.
05
No. The message template is an industry standard template that has been created by following strict GDPR guidelines. Therefore, the template cannot be changed.
06
No. Customer will receive the text but there will not be an option to reply back.
07
Yes. An SMS message can have a header name with up to 11 characters including spaces, special characters or numbers. For example, SBPPLUMBING.

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