Direct Debit Management System for UK businesses

Login to your DDMS Portal

Our Customer Services team is here to help you master all the features that make managing payments easier and faster,
so you become truly proficient with your DDMS portal.

To contact our Customer Services team, log into your portal and click the help icon at the bottom of the screen to raise a Support Ticket,
or access our Knowledge Hub for quick answers to common queries

Portal login

£2,738,554

Revenue collected to secure our clients’ cash flow every month
320,000

Direct Debits processed every day
2,981

Users relying on our DDMS to manage customer payments

Direct Debit management made easy

From mandate creation to Bacs submission, compliance, reporting, and failed payments – all handled in our modern DDMS, with or without your own Service User Number.

Combining CRM and FM features, our DDMS helps with reconciliation and accounting, and includes an advanced reporting suite and a scheduling tool, letting you set up collections in advance so there’s one less thing to remember.

Security

London & Zurich is built on enterprise-grade security infrastructure, so you can process payments with confidence. Your data — and your customers’ data — is protected at every stage.

• Ring-fenced client accounts
• GDPR-compliant data handling
• Secure, encrypted platform infrastructure
• Regular independent audits

More about security

People who know your account

You won’t get passed around or talk to someone reading from a script. Our UK-based team gets to know your account, your setup, and your business so when you need help, you get a straight answer from someone who already understands your situation.

Dedicated account manager
Expert help from real people a phone call away
Videos & guides at every step keep your day on track

Meet our people

Keeping you compliant, always

Built around Bacs scheme rules

Bacs scheme rules change

We monitor updates as they happen and implement them across our platform — so your collections stay compliant without you needing to track every regulatory development yourself.

Being Bacs-approved isn’t a badge we display lightly

It means our processes, systems, and controls are independently assessed against the standards set by Bacs — giving you confidence that your Direct Debit collections are in safe, fully accredited hands.

Mandates managed automatically

From new instruction submissions via AUDDIS to amendments and cancellations processed through ADDACS, we handle the full lifecycle of your Direct Debit mandates — accurately, automatically, and in line with scheme requirements.

Stay on top of unpaid collections

When a payment fails, the portal surfaces it immediately. ARUDD notifications are processed automatically, and you have full visibility of unpaid collections — so you can act quickly, re-present where appropriate, and keep your cash flow on track.

Audit-ready reporting

Every transaction, submission and amendment is logged and reportable. Whether you’re preparing for an internal review or responding to an external audit, your compliance records are accurate, accessible, and ready to present at any time.

Payer experience

Your customers’ experience of Direct Debit says as much about your business as any other touchpoint. The London & Zurich portal gives you the tools to make sign-up simple, handle issues quickly, and protect the reputation you’ve worked to build.

A sign-up experience that reflects your brand

Our branded sign-up journey puts your business front and centre — giving customers a seamless, professional experience from the moment they set up a Direct Debit. No jarring redirects, no generic forms.

Handle refunds quickly and with confidence

When a customer requests a refund, speed matters. The portal gives you direct control to process refunds promptly — no delays, no back-and-forth, just a quick resolution that keeps customers on side.

Protect the reputation you’ve built

Real-time visibility, automated notifications, and direct control over how issues are handled — so you can stay ahead of problems and respond in a way that reflects well on your business.

Validate Plus

Accurate data from the start

Our DDMS includes built-in modulus checking as standard. For businesses that need a fuller layer of verification, Validate Plus extends this further — catching errors and fraud before a single collection is attempted:

Real-time validation at the point of sign-up
Account ownership verification and Confirmation of Payee
Postcode, email, and phone verification
Fewer failed payments and reduced admin overhead
Stronger compliance with Bacs scheme rules and KYC obligations

Results our clients are proud of

“London & Zurich helped us refine our brand without losing the heritage that defines Templeton & Co. The result feels both modern and timeless, exactly what we needed to stand out in a competitive market.”

— Templeton & Co