Direct Debit Bureau Service
Perfect for businesses of any size
Reduce the burden on your resources with our flexible Direct Debit Bureau Service.
Contact us to discuss your needs and find the right solution for your business.
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10.6 M+
Direct Debit payments
Reliable, on-time collections, every time.
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£ 621.9 M+
Revenue Collected
Reliable, on-time collections, every time. -
99.9 %
Platform uptime
Always accessible when you need it.
Why choose our Direct Debit Bureau Service
Our Direct Debit bureau service provides seamless management, processing and submission of your Direct Debit and Direct Credit transactions through the Bacs scheme, with little or no impact on your resources. We handle the Bacs submissions, the compliance, the mandate management and the reporting, so you can focus on running your business.
Whether you are…
A new venture or an established business
Making a few transactions a month or thousands
Have your own SUN or not
… our Bureau service does all the heavy lifting, submitting payment files to Bacs and downloading the Bacs reports after submission.
Simply add your customer and Direct Debit collection details to the London & Zurich portal and we’ll take care of collecting your payments on time, every time.
01
What is a Direct Debit bureau?
A Direct Debit bureau service is a managed solution in which a specialist provider handles all Bacs submissions, mandate management, compliance and reporting on behalf of a business. The bureau uses its own or the client’s Service User Number to process collections, removing the need for the business to maintain its own Bacs accreditation or software.
02
How does it work?
The process is straightforward. Behind the scenes, we handle everything Bacs-related, from submission to settlement to reporting.
You add your customers and collection details
We submit your payment files to Bacs
Bacs processes the collections
Bacs processes the collections
We download and process the Bacs reports
03
A personal approach to customer service – because it matters
We care about our relationships with our customers. That’s why we give you a dedicated Customer Success expert to oversee your implementation, manage the migration of any existing data and support you with hands-on help.
We know how frustrating chat bots can be when you just want to speak to a real person and get something resolved quickly, so we give you lots of ways to contact us:
Call our dedicated phone number
Send an email to our Customer Support desk
Raise a ticket in our automated service
04
Helping your business run smoothly
Businesses choose a bureau service for one straightforward reason: it lets them get the full benefit of Direct Debit without the operational overhead of running it themselves.
No Bacs accreditation required
Becoming and remaining Bacs accredited is time-consuming, costly and subject to regular audits. With a bureau service, we carry the accreditation. You carry none of the burden.
Compliance & regulatory expertise
With no need for your own Bacs software, we handle compliance for you. Tracking every update and keeping your submissions compliant, without you needing to become an expert.
Faster payment set-up
Streamline the process for setting up new customers and payments with our easy online platform.
Free up time and resources
Source stringent Bacs regulatory criteria and time-consuming inspections.
Full visibility without the complexity
Your portal gives you a clear, real-time view of every collection, report and payment status without having to interpret raw data or maintain submission software yourself.
Avoid complex Bank processes
No need for time-consuming bank procedures to obtain a Direct Debit enabled SUN.
05
Benefits of our bureau service
Your payment collections are in safe hands
Get all your payments processed on time, every time for reliable cashflow
Receive funds promptly into your account
Reduce the time and cost of managing Bacs submissions
Avoid the hoops of becoming and remaining Bacs accredited
Deliver a great buying journey for your customers with our branded SUN service that shows your business name on bank statements
Conveniently process payments via your own SUN or ours
Get peace of mind that any Indemnity Claims are handled
06
Is a Direct Debit bureau service right for your business?
Our bureau service works for businesses of every shape, size and sector. If you’re collecting recurring payments (or want to) and you’d rather focus on your business than on Bacs compliance, a bureau service is almost certainly the right choice.
It’s a particularly good fit if you:
Are new to Direct Debit and don’t have your own SUN
Have your own SUN but want to remove the burden of Bacs accreditation and submission
Are switching from a self-serve platform and want more support
Operate in a sector with complex or variable collection requirements (charities, gyms, franchises, public sector)
Are growing fast and need a service that scales without manual intervention
Have been burned by poor support elsewhere and need a provider you can actually call
Find out more about our managed bureau services
Don’t have a Direct Debit enabled SUN?
No problem. Our Managed Direct Debit service is flexible and tailored to your business needs.
From obtaining a SUN on your behalf through our own sponsor bank to handling the entire Direct Debit process, we take care of collecting funds for you, leaving you to keep an eye on cashflow and business growth.
Contact us to find out more about our branded SUN and bureau services
Sectors we work with:
Health and Leisure
Charities and Not-For-Profits
Franchises
Property Management
Education providers
Subscription Businesses
Public Sector
Professional Services
Utilities
FAQs
Direct Debit bureau service
Ready to take the complexity out of Direct Debit?
Talk to a real person about your bureau service options. We’ll ask the right questions, give you a straight answer about which service is right for you and handle everything from there.