The Direct Debit People
We’re London & Zurich. A team of Direct Debit specialists who genuinely love what we do, and genuinely care about the businesses we do it for.
We’re obsessive about Direct Debit. It’s our specialist focus, which means we bring a depth of knowledge that generalist providers simply can’t match.
And we’re only a phone call away when you need us.
Our Mission To transform Direct Debits from being a payment function to a growth driver.
What we stand for
London & Zurich was founded with a simple idea: that businesses handling other people’s money deserve more than an online portal and a help desk email. They deserve a partner. Someone who picks up the phone, knows their stuff and genuinely cares about getting it right.
Nearly three decades later, that idea still drives everything we do. We process over 800,000 Direct Debit collections every month, for more than 2,100 businesses across the UK – from local gyms and charities to national franchises and public sector organisations.
This year, we turn 30. The payments industry has changed enormously around us. Our commitment to personal, specialist service hasn’t.
View the charities we work with here.
How we work
You can always speak to a real person. When you need us, someone answers.
Turn reliable, automated collections into predictable cash flow, with the advice and support to grow it.
Get everything you need to manage your Direct Debits in one, secure portal.
We help you build a secure Direct Debit journey that feels effortless for your customers. Clear communications. Smooth collections. Happier customers.
What we do
Specialists in Direct Debit. That's it.
Direct Debit is our focus – and that makes us very good at it.
We empower businesses to collect, protect and grow their recurring revenue through a fully managed Direct Debit service, backed by robust technology, industry-leading compliance expertise and a team of people who genuinely know their stuff.
Whether you’re new to Direct Debit, switching from a provider that’s let you down, or scaling up a payment operation that’s outgrown its current setup – we’ve got you covered.
Our services
What we offer
Effortless payment management
Automate your recurring payments to reduce admin and focus on growing your business, not chasing payments.
Compliance & regulatory expertise
We stay ahead of every rule change with meticulous attention to detail so you’re always audit-ready.
Complete visibility
Access detailed reports for full oversight at any time, giving you clear visibility into all of your payments.
Integrations that fit your world
From Xero to… we fit around your systems, not the other way around, from simple setups to complex payment integrations.
Seamless onboarding
Fast, guided setup with a dedicated support team alongside you from day one.
Online sign-up
Online sign-up makes it easier for your customers to get started.
How we do it
Reliably expert. Refreshingly human. Always reachable.
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We’re passionate about helping businesses build their revenue
through Direct Debit.
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While the rest of the industry hides behind digital help centres and automated responses, we do something radical; we talk to you.
We believe that no platform, however slick, replaces a real conversation with someone who knows what they’re talking about. So when you call us, someone answers. When something’s complicated, we make it make sense.
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You’ll feel our energy in how quickly we respond, how thoroughly we explain things and yes; in the fact that when you call us, someone actually answers.
That’s rarer than it should be in this industry, and we’re not shy about saying so.
Because being a great payment partner isn’t just about the great tech at the foundation, it’s about the relationships that are built from it.
The people behind your payments
Our business is built on brilliant people. Friendly, experienced specialists who know Direct Debits inside out and who are always just a phone call away. You’ll have a dedicated point of contact from your very first conversation.
Trusted by businesses across the UK
“London & Zurich brought clarity and creativity to a complex brief. Their ability to balance storytelling with usability made a real impact across our digital platforms.”
— Eden Project
The Eden Project
Every business needs a payment solution that just works.
Whatever you create, sell or deliver, getting paid should be the easy part. Hear how The Eden Project uses London & Zurich’s Direct Debit solutions to collect payments efficiently, improve cash flow and keep their operations running smoothly.
Doing business responsibly
We’re committed to reducing our environmental impact and operating with integrity – for our clients, our people and the communities we’re part of.
Careers
Come and work with us
We’re a team of people who love what we do and we’re always interested in hearing from others who feel the same way. If you’re passionate about fintech, payments or brilliant customer service, we’d love to talk.
Ready to make Direct Debit work harder for your business?
We understand that adopting a new payment method or switching Direct Debit provider can feel daunting, but our expert team is here to guide you every step of the way.
Whether you’re new to Direct Debits, switching providers or looking to get more from your existing setup – we’re here to help.