Switch to London & Zurich
Let down by cold automation and zero support? We’re the antidote to all of that. We do something radical; we talk to you. And switching to us is simpler than you think.
Most businesses are up and running with us in under a month.
Your customers don’t need to do a thing.
If your current provider has let you down, whether that’s through poor support, unexpected price hikes or zero human contact, you’re not alone. And switching doesn’t have to be the ordeal you might be expecting.
Our bulk change automatically moves your customers from your current Direct Debit provider. And we give you a dedicated account manager to help with the process.
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What we guarantee when you switch:
No disruption to your collection schedules
Collections with your current provider will continue while you move
Your customers don’t need to do anything
You won’t have to ask them to sign a new Direct Debit instructions
We’ll import your data from your current provider
And we’ll help take care of the migration your new account
The whole process takes 1 month or less
We could have you ready to go in under a week!
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The service to suit your business
Our Direct Debit services fall into two categories: ‘Bureau’ for companies who have their own SUN, and ‘Managed’ for those who don’t.
You have your own SUN
You DON’T have a SUN
Not sure which applies to you?
Call us. We’ll tell you in two minutes.
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How to switch Direct Debits
Most businesses put off switching because they’re worried about disruption. Here’s how it actually works.
Talk to us
Call us or fill in the form below. A member of our team will get back to you the same day. We’ll ask about your current setup, your volumes and your timeline, and give you an honest assessment of what the migration involves.
We set up your account
Once you’re ready to go, we create your new bureau or managed account. This includes completing any compliance checks required by Bacs. We’ll guide you through exactly what’s needed and make it as straightforward as possible.
Our migration experts handle the paperwork
We submit the bulk change request to Bacs, manage the mandate migration and handle all the technical elements of moving your Direct Debit customers across. You won’t need to ask your customers to do anything.
We migrate your Direct Debit customers
Your existing mandates are transferred to London & Zurich. Collections continue with your current provider throughout this process, there’s no gap, no disruption and no risk to your cash flow.
Your payments continue as normal with London & Zurich
From your first collection with us, you’ll have full visibility in your new portal, a dedicated account manager on hand and the full London & Zurich support team behind you. The switch is done and the relationship is just beginning.
What businesses say after switching
“The team at London & Zurich absolutely nailed our vision. They created something energetic, bold, and perfectly aligned with our brand — we couldn’t be happier with the result.”
— Nile Wilson Gymnastics
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Why choose London & Zurich?
Fair and transparent pricing
No unexpected price hikes. No hidden fees. And we’ll adjust your fees as you grow so you don’t overpay.
We actually answer the phone
When you call us, someone answers. Talk to a Direct Debit specialist who knows your account and understands your situation.
Easy and reliable systems
Our bespoke system consistently maintains 99.99% uptime, so you’re always able to access your portal. With MFA, 24/7 monitoring and AWS-grade security.
Trusted and secure
We’re UK based, Bacs accredited and bank sponsored.
Thirty years of specialist expertise
Direct Debit is our sole focus. Three decades of doing Direct Debits and payment gateway services means we’ve seen every situation and solved every kind of challenge.
And once you're switched? We help you grow
Migration is just the beginning. Once you’re ready to set up new collections, we can help you encourage new customers to take up Direct Debit.
Our online sign-up form offers the simplest, fastest and most effective method of getting new customers on Direct Direct payments schedules. Instead of setting up over the phone or by post, our form means you can send a link for customers to complete online – quick, simple and effective.
We’ll also help you get more from your existing setup, from improving your sign-up journey to using your collection data to forecast cash flow with confidence.
Direct Debit, done properly.
FAQs
Switching Direct Debits
Further reading
Ready to make the switch?
Talk to us about whether switching to London & Zurich is the right move for your business. And if it is, we’ll handle everything from there.
We’re here at the end of the phone when you need us. Give us a call 01462 418117.