Direct Debit for Care providers
Collecting payments in a care setting requires sensitivity, consistency and reliability. We help care providers set up seamless Direct Debit collections
The payment challenges facing care homes and care providers
Care homes operate in one of the most emotionally sensitive commercial environments there is. Residents and their families are navigating difficult personal circumstances and how a care home handles money matters as much as how it handles care.
Payment collection in care settings typically involves a complex mix of payers: residents paying directly, family members acting on behalf of loved ones, local authority funding and third-party fee arrangements. Managing these different payment relationships manually is time-consuming and error-prone.
Late or missed payments create awkward conversations at the worst possible times. Re-billing lapsed payers, managing Direct Debit amendments when funding arrangements change, and maintaining accurate financial records across multiple residents all add administrative burden that most care teams can do without.
London & Zurich provides a reliable, human-led payment service that takes the complexity out of care home billing, with specialist support on-hand whenever your team or a resident’s family needs guidance.
The best time to collect payment is as soon as your clients’ funding is available.
Our service enables you and your customer to manage fees smoothly.
How London & Zurich supports care homes and care providers
Reliable recurring payment collection
Set up Direct Debit for each resident’s fees and let collections run automatically each month. Payments arrive on time, every time, reducing the administrative burden on care home managers and the finance team.
Flexible mandate management for changing funding arrangements
Funding arrangements in care can change: local authority contributions may increase or decrease, top-up fees may be introduced and fee levels adjust over time. Our platform makes it straightforward to amend Direct Debit instructions in line with these changes, in full compliance with the Direct Debit scheme rules.
Clear records for audit and compliance
The portal gives you a full audit trail of every collection, amendment and cancellation, making it straightforward to report on fee income, demonstrate compliance and respond to regulatory enquiries.
The benefits
Scalability
One size does not fit all, and we provide a solution that suits your needs, whether you run an care staff agency or a residential home.
Variable Payments
Client needs and extra services vary from month to month. Our system enables you to adjust the amounts you need to collect.
Higher value payments
Many payment facilitators place a low upper limit on the maximum transaction value. We enable you to receive over £3,000 in a single payment.
Secure data
As a Bacs Approved Bureau, we adhere to GDPR rules in managing all data and use measures like Multi-Factor Authentication (MFA) to keep payment data safe.
Support for family members setting up payments
Family members and power-of-attorney holders often need to set up Direct Debit on behalf of a resident. Our team is experienced in handling these situations with the sensitivity and patience they require. We’re always at the end of the phone when help is needed.
Flexible mandate management for changing funding arrangements
Funding arrangements in care can change: local authority contributions may increase or decrease, top-up fees may be introduced and fee levels adjust over time. Our platform makes it straightforward to amend Direct Debit instructions in line with these changes, in full compliance with the Direct Debit scheme rules.
It's never been easier
Setting up Direct Debit and card payment services through London & Zurich means, as well as getting paid quickly and on time, you enjoy all the other benefits of our service.
We prioritise security and compliance in handling payments and our systems ensure the safe storage and protection of financial, personal, and corporate information.
To keep payment data safe, we use security measures like Multi-Factor Authentication (MFA) and store information exclusively on UK servers. We adhere to GDPR rules in managing all data and our Bacs Approved Bureau status subjects us to regular inspections, ensuring we consistently meet high standards in security, confidentiality, integrity, and service availability. To find out more about security, head over to our dedicated page.
The smooth running of your payment collections is our priority. We place a great deal of importance on our personal approach to customer service and problem solving, and welcome your feedback. We like to build great relationships with our clients and our team will always be at the end of the phone.
It’s never been easier to set up with London & Zurich. Talk to our friendly support team today and let us know what you need.
Caretree
With an integrated Direct Debit service from London & Zurich, Caretree has given its customers peace of mind over payments.
Frequently Asked Questions
Ready to make Direct Debit work harder for your business?
We understand that adopting a new payment method or switching Direct Debit provider can feel daunting, but our expert team is here to guide you every step of the way.
Whether you’re new to Direct Debits, switching providers or looking to get more from your existing setup – we’re here to help.