Direct Debit refunds
Issuing a Direct Debit refund shouldn’t mean switching between systems, chasing reconciliation or worrying about manual errors. With London & Zurich, refunds are built right into your portal
Overview
Seamless refund management
Manually refunding a Direct Debit can be slow, prone to errors, and makes reconciliation harder than it needs to be.
But our Direct Debit refund feature is built into the London & Zurich portal, giving you a faster, simpler, and more efficient way to manage them.
If you submit Direct Debit payments using your own SUN, this feature unlocks a range of valuable benefits.
Operational efficiency
Cut out the manual steps. Issue refunds directly from your dashboard with a guided, error-free flow — no separate systems, no admin overhead.
Indemnity claim protection
Every refund creates a clear audit trail confirming a credit was issued. If an indemnity claim is ever raised, we can defend it.
Improved cash flow visibility
See upcoming refund outflows alongside your collections data. Your finance team gets a more complete picture — and better control.
Reduced errors and fraud risk
Lower the chance of manual mistakes and help detect or prevent fraudulent refund attempts.
Audit trail and compliance
Every action is recorded. Collections and refunds sit together in one place, so reporting and compliance reviews are straightforward.
Better customer experience
Fast, accurate refunds with email confirmation sent on the day of processing. A small thing that makes a real difference to customer trust.
Refunds made simple
With our new Direct Debit refund feature, returning payments to your customers is now easier than ever. No more switching between systems or dealing with complicated manual tasks, just a smooth, straightforward process that saves you time and gives you complete peace of mind.
- Issue refunds within your dashboard. Simple, guided and error-free.
- See the refund status at every stage, giving you total visibility and peace of mind.
- The system links each refund to the correct payer and mandate for exact reconciliation.
- Every action is recorded for compliance and reporting, all in one place.
The Direct Debit refund process
Day 0
Direct Debit Collected
Customers DD payment collected from their bank
Day 3
Refund requested
Refunds can be requested from Day 3 onwards
Day 4
Refund actioned
Refund is deducted from your next settlement. Customer is informed via email
Day 5
Customer receives refund
Refund credited to your customer’s account
Our commitment
Delivering the right tools
“London & Zurich is dedicated to making payments simpler for our customers, and this feature does exactly that.
Our Direct Debit refund capability brings refund processing directly into the London & Zurich portal, streamlining operations so you can process refunds faster, build stronger customer trust, and maintain complete control over your Direct Debit management.“
Jodie James – Product Manager, London & Zurich
Refund FAQs
Ready for a smoother DD refund process?
We’re committed to making it easier for businesses to collect payments and manage cash flow.
Whether you’re new to Direct Debits, switching providers or looking to get more from your existing setup – we’re here to help.