SMS notifications for Direct Debit collections

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Fewer failed payments. Happier customers. Less chasing.
With one automated message see a potential 25% reduction in failed Direct Debit collections.

Failed Direct Debit collections cost you more than you think

A Direct Debit fails. Your team notices. Someone chases the customer. The customer is confused, they didn’t realise a payment was due. By the time it’s resolved, you’ve lost time, created friction and introduced doubt into a relationship that was ticking along just fine.

Most failed collections aren’t caused by customers who can’t pay. They’re caused by customers who weren’t ready. A simple SMS, sent a few days before collection, changes that entirely.

How SMS fits into your collections workflow

We handle the technical setup. We configure the SMS triggers and create the message templates . You don’t need to write a line of code.

You add customer mobile numbers to your existing customer records in the portal. That’s it.

Automated alerts go out three days before each collection, giving customers time to make sure funds are available.

Messages are sent under your branding, so customers recognise who the message is from, reducing confusion and inbound queries.

Never miss a payment with our messaging solution

Our customers see an average 25% reduction in failed Direct Debits after switching on SMS notifications. That’s not a marginal improvement, it’s a meaningful difference to your cash flow, your admin burden and your customer relationships.

Direct Debit is a quiet service. SMS makes it a proactive one.