Case study : Bradfield College Sports Complex
Transforming membership payments to support sustainable growth
Bradfield Sports Complex is a thriving sports and leisure facility committed to delivering exceptional experiences for its members and local community. As demand for its services grew, so did the complexity of managing recurring payments for memberships and swimming lessons. Seeking a more efficient way to collect payments, improve cash flow and reduce administrative burden, Bradfield partnered with London & Zurich.
This case study explores how the introduction of Direct Debit transformed payment collection, increased operational efficiency and created a strong foundation for future expansion.
Bradfield College “London and Zurich have been a breath of fresh air to Bradfield college sports complex. They have really helped us improve our business and the way we collect money from our members”
The challenge
Bradfield Sports Complex needed to maximise the use of their facilities for commercial purposes outside school hours. Collecting termly payments and monthly membership fees was time-consuming and often caused administrative headaches. With the goal of improving cash flow and freeing up staff time, they needed a more reliable, streamlined solution. The challenge was finding a partner that could handle high volumes of transactions while reducing errors and improving customer experience.
The solution
Partnering with London & Zurich enabled the implementation of Direct Debits for swimming lessons. Over time, this partnership expanded to cover all memberships, replacing the older, less reliable system. Now, over a thousand Direct Debits are processed monthly, generating around £40,000 in revenue while drastically reducing failed payments.
The result
These improvements have freed staff to focus on growing the business, including plans for additional pools and lessons. The partnership with London & Zurich has transformed how Bradfield Sports Complex manages payments, boosting efficiency and supporting business growth. If you’re looking to optimise your operations and improve revenue collection, get in touch with our experts.
Ready to make Direct Debit work harder for your business?
London & Zurich offers a tailored, dependable solution to help your money reach your bank quickly. Talk to us today about our Direct Debit services. No pressure, no jargon – just expert advice from a team that genuinely cares about getting your payments right.
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