Case study : Caretree
An integrated Direct Debit solution for a highly-regarded care agency.
Caretree is a family-owned domiciliary care agency that provides care to elderly people in their own home, saving them the disruption of moving to a residential or nursing home. Offering a range of services including dementia care, rehabilitation support and assistance with housework, the company was the first care agency in the Oxfordshire area to be given a rating of ‘Outstanding’ by the Care Quality Commission.
The challenge
The need for secure payments
Given its commitment to quality, it makes sense for Caretree to give clients access to a secure payment option via London & Zurich’s Direct Debit solution. Caretree’s client base includes local authorities, government bodies and private clients, with about 50% of the latter currently making payments by Direct Debit.
It was the flexibility and bespoke nature of London & Zurich’s service that ultimately set us apart from other providers. Caretree recognised the need for a provider capable of delivering the specific integration they required, enabling true end-to-end processing of financial data. This seamless integration helps eliminate the risks associated with manually entering invoice amounts, ensuring accuracy and maintaining the high standards of quality and confidence that Caretree’s clients expect.
Caretree “The support provided by the customer and technical team was excellent. It is clear that London & Zurich are a company that focuses on the integrity of their service throughout all departments”
The solution
A tailored Direct Debit solution
London & Zurich provided a flexible Direct Debit solution tailored to Caretree’s specific requirements. By implementing a bespoke integration with Caretree’s existing systems, the solution enabled seamless processing of financial data while maintaining the highest standards of security and compliance. The system also provided clients with a convenient payment option, supported by ongoing assistance from London & Zurich’s dedicated team.
The outcome
Secure, flexible payments
It’s clear that Caretree have felt the benefit of London & Zurich’s Direct Debit service. Not only has it given the agency’s clients more choice when it comes to payment, but the secure nature of our service means all confidential data has been safely and effectively maintained. “The friendly team at London & Zurich are always on hand to help,” adds Mark.
Ready to make Direct Debit work harder for your business?
London & Zurich offers a tailored, dependable solution to help your money reach your bank quickly. Talk to us today about our Direct Debit services. No pressure, no jargon – just expert advice from a team that genuinely cares about getting your payments right.
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