Case study : Templeton
Driving business growth through reliable Direct Debit Management
As one of West Wales’ leading drinks wholesalers, Templeton has built its reputation on reliability, service and strong customer relationships. With a growing customer base and increasing transaction volumes, the business needed a Direct Debit solution that could support its ambitions while simplifying payment management.
This case study explores how Templeton partnered with London & Zurich to streamline collections, improve cash flow visibility and create a scalable foundation for future growth.
Templeton & Co. “It’s reassuring having London & Zurich for the future of Templeton & Co.”
The challenge
Templeton were seasoned collectors of Direct Debits but by 2023 their previous provider could no longer meet their growing demands. As their customer base expanded and cash flow management became more complex, it was clear a more robust, scalable and user-friendly solution was needed.
The solution
While researching new payment providers, Templeton came across London & Zurich online and the decision to switch was made with confidence. The transition was seamless. This initial experience reflected the clarity, simplicity and efficiency that Templeton was seeking in a Direct Debit solution.
What stood out most to Templeton was the approachable and responsive customer support. This level of support ensured minimal disruption to operations and gave the team confidence in their day-to-day use of the system.
The result
For Templeton, the shift to London & Zurich has significantly reduced the stress of managing customer payments, especially when customers fall out of sync with credit terms.
Today, around 50% of Templeton’s £6.5 million annual turnover flows through the London & Zurich Direct Debit facility, a testament to the trust and reliability of the system.
Looking ahead, Templeton sees London & Zurich as a key partner in its continued growth. As they attract more customers and increase average spend per client, they’re confident London & Zurich can scale alongside them.
Ready to make Direct Debit work harder for your business?
London & Zurich offers a tailored, dependable solution to help your money reach your bank quickly. Talk to us today about our Direct Debit services. No pressure, no jargon – just expert advice from a team that genuinely cares about getting your payments right.
Case studies
More success stories with L&Z
Explore how businesses have streamlined payment operations, improved efficiency, and delivered better customer experiences with L&Z.
Nile Wilson Gymnastics
From gold medals to business success. How Direct Debit is helping build an Olympian’s legacy.
Caretree
With an integrated Direct Debit service from London & Zurich, Caretree has given its customers peace of mind over payments.
Eden Project
London & Zurich’s Direct Debit solution has transformed the way the Eden Project processes donations and subscriptions.