Customer Services Hub
Your one-stop page for help resources, training webinars, and direct contact with our support team
Our latest portal has important new features, a user friendly layout, more reports, bulk uploads, and more.
Your data is in safe hands with enterprise-grade AWS security, multi-firewall protection, 24/7 monitoring and advanced backup procedures.
To check service availability, visit our status page for live information.
Portal support zone
This is where you’ll find a step-by-step guide to using our portal, as well as bite-size video tutorials to help you with everyday tasks such as adding customers, setting up payment schedules and viewing essential reports
Knowledge base
Got a question about using our portal? Our knowledge base is where you’ll find a searchable treasure chest of help articles about using our portal and the Direct Debit service. Plus, our searchable FAQs section, and API documentation and help.
Our Customer Services team is here to help
Raising a ticket through our portal is the best way to get help quickly:
- 78.4% of tickets are handled within 50 mins
- 59.6% of tickets are resolved same day
- 89.8% of tickets are resolved within 4 hours
Raise a ticket directly from the portal
Log into your portal and click the help icon at the bottom of the screen to search our Knowledge Hub for quick answers to common queries, or raise a Support Ticket
Raise a ticket via the dedicated email
Click the button to email the Support team. You can also raise a ticket via the portal by clicking the help icon after logging in.
Call us for business critical issues
If your issue needs immediate attention, you can call our support helpline on 01462 418117. Emailing details of the issue first can help to speed things up.