Case study : The HR Dept
Improving customer payment processes
The HR Dept offers personalised advice and support on human resources issues such as health and safety, performance management and disciplinary processes.
The company works on an outsourced basis with small businesses that require corporate-level HR expertise, removing the need for a dedicated in-house team. With a network of franchises across the UK and Ireland serving 6,000 SMEs, each HR Dept franchise owner has their own set of customers that they need to collect payments from.
The challenge
A smarter approach to payments
With a network of franchises serving more than 6,000 SMEs across the UK and Ireland, The HR Dept needed a more efficient way for both its central office and franchisees to collect customer payments. Without a Direct Debit provider in place, payment management was time-consuming, aged debt was increasing, and customers had to make payment changes through their banks, creating unnecessary delays.
The HR Dept “London & Zurich’s Direct Debit solution is user-friendly and cost-effective to use, and has really helped our network of franchisees”
The solution
The ideal Direct Debit solution
London & Zurich implemented a user-friendly and cost-effective Direct Debit solution tailored to The HR Dept’s requirements. The new system enabled franchisees to collect payments automatically and efficiently, while benefiting from dedicated account management, personalised support, and comprehensive training throughout the implementation process.
The outcome
User friendly & cost-effective
The Direct Debit solution has helped ensure payments are received regularly and on time, improving cash flow across the franchise network. By reducing the time spent chasing unpaid invoices and simplifying payment management, The HR Dept has been able to operate more smoothly and cost-effectively while delivering a better experience for both franchisees and their customers.
Ready to make Direct Debit work harder for your business?
London & Zurich offers a tailored, dependable solution to help your money reach your bank quickly. Talk to us today about our Direct Debit services. No pressure, no jargon – just expert advice from a team that genuinely cares about getting your payments right.
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