Case study : ICPA
Streamlining member payments with a user-friendly Direct Debit solution
ICPA was set up in 2001 to support accountants based in the UK. Providing help, guidance and benefits to its members, ICPA has a technical helpline offering advice on accountancy issues and has fostered excellent relationships with a range of commercial businesses. As of January 2019, there were 1,200 accountancy practices registered as members of ICPA.
The challenge
Modernising an inefficient payment system
Prior to working with London & Zurich, ICPA had difficulties with the time-consuming format of another client payment system, which required it to fill in a series of forms for various transaction types before faxing the information across.
The organisation found that setting up, cancelling and adjusting collections was an unnecessarily complicated process while arranging a one-off payment was equally difficult. Obtaining feedback regarding Direct Debit payments or cancellations was particularly frustrating, requiring staff to log onto a website and download individual reports. With many of the benefits of ICPA membership provided by third parties, who are paid by ICPA, it is essential that monthly membership payments are received on time.
ICPA “We were impressed by the relatively smooth transition, it was much more user-friendly, making it easier to check the status of individual Direct Debits regularly, produce reports and set up different payment types.”
The solution
A personal approach
Seeking a more intuitive and efficient Direct Debit platform, ICPA partnered with London & Zurich to replace its cumbersome payment system. The transition was smooth and straightforward, enabling the organisation to quickly benefit from a user-friendly platform that simplified the management of Direct Debits. Staff could easily monitor payment statuses, generate reports, and set up a variety of payment types without the administrative complexity of the previous system.
The outcome
A simple and secure Direct Debit service
By delivering a more intuitive and transparent payment management process, London & Zurich enabled ICPA to gain greater oversight of its Direct Debit collections while reducing administrative complexity. The streamlined platform made it easier to monitor payments, access reporting, and manage customer accounts from a single system, helping the organisation operate more efficiently. With improved control over cash flow and less time spent handling payment administration, ICPA was able to focus more of its resources on supporting members and growing the organisation. The result was a simpler, more reliable payment process that provided both operational efficiency and greater confidence in managing recurring revenue.
ICPA “The London & Zurich portal is very user-friendly, making it easier to check the status of individual Direct Debits regularly, produce reports and set up different payment types”
Ready to make Direct Debit work harder for your business?
London & Zurich offers a tailored, dependable solution to help your money reach your bank quickly. Talk to us today about our Direct Debit services. No pressure, no jargon – just expert advice from a team that genuinely cares about getting your payments right.
Case studies
More success stories with L&Z
Explore how businesses have streamlined payment operations, improved efficiency, and delivered better customer experiences with L&Z.
Templeton
From manual hassles to smooth collections: Templeton’s transformation with London & Zurich
Caretree
With an integrated Direct Debit service from London & Zurich, Caretree has given its customers peace of mind over payments.
Eden Project
London & Zurich’s Direct Debit solution has transformed the way the Eden Project processes donations and subscriptions.