Case study : Gatherwell
Simple and cost-effective Direct Debit payments for an innovative online lottery platform
Gatherwell helps charities, schools and local community groups create lotteries and raise funds for important and innovative causes in their neighbourhoods. As an external lottery manager (ELM), the company aims to make fundraising easy, priding itself on a transparent and ethical approach which saw it named Lottery Operator of the Year 2019 by The Lotteries Council.
The challenge
Managing recurring payments at scale
Given the nature of its business, Gatherwell requires a simple, traceable and cost-effective way to collect high-volume, low-value payments from its clients. That’s why the company decided early on that Direct Debit would be the most appropriate payment solution.
Gatherwell “When we came across London & Zurich, it was clear they had a great reputation for providing Direct Debit services to many businesses”
The solution
A personal approach
At London & Zurich, we pride ourselves on providing payment solutions that are tailored to the specific needs of clients. This personal approach was one of the reasons Gatherwell selected London & Zurich as its preferred Direct Debit partner. “Our initial communication with London & Zurich was very positive,” says Ben. “They understood our requirements, and we knew we would be able to work together to find a solution that worked for us.” As an online business, Gatherwell required a reliable, always-available Direct Debit solution supported by a robust API and competitive pricing.
The outcome
Combining cost efficiency with exceptional support
After switching to London & Zurich, the company significantly reduced its payment processing costs while gaining access to dependable technology and expert support. Beyond the financial savings, Gatherwell values the strength of its partnership with London & Zurich, citing responsive account management, consistent support, and platform stability as key reasons for maintaining a long-term relationship. The combination of cost efficiency, reliability, and exceptional customer service has made London & Zurich a trusted and preferred supplier for the business.
Gatherwell “It’s more than price that defines a good supplier; it’s the team you deal with on a day-to-day basis. The confidence we have in the support, account management and stability have ensured London & Zurich remains our preferred supplier”
Ready to make Direct Debit work harder for your business?
London & Zurich offers a tailored, dependable solution to help your money reach your bank quickly. Talk to us today about our Direct Debit services. No pressure, no jargon – just expert advice from a team that genuinely cares about getting your payments right.
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